Shipping & Returns
SHIPPING & DELIVERY
Generally, you should receive your product within 2-3 business days once your order is confirmed. You will receive a confirmation of shipment by email once your order is processed. Please note that we do not ship on weekends or holidays.
A flat shipping rate of $9.95 will apply to all orders under $100.00. Any orders over $100.00 will receive free shipping. Prior to checkout, each order confirmation page displays product availability and order total based on location.
Currently, Nick Stenson ships within the lower 48 United States.
We regret we do not ship to P.O. Boxes or to international addresses for professional stylists and consumers at this time.
If you would like to ship to another address, log in to nickstenson.com and enter the address where you will be shipping. At this time, orders cannot be split to ship to more than one address at a time. To ship to multiple addresses, you will need to place a separate order for each delivery address.
*We are not responsible for packages sent to residential addresses.
RETURNS & WARRANTIES
If you need to return a product to Innovative NS, LLC (“Nick Stenson”) products, please contact Customer Care at 906-424-4719 or email us for the appropriate return procedure. Returns are accepted on saleable, unopened, unused products within 90 days of purchase with the original packing slip or invoice.
RETURNS BY MAIL
Customers returning products by mail will be responsible for all costs related to the return process. Your refund minus shipping and handling will be credited back to your original payment method once the return has been received and processed.
The following types of product are not accepted for return:
• Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker.
• Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
• Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
• Promotional, Prepack, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.